By law we need to notify you if your protection status changes at any point during the tenancy and at the end of the tenancy.
Insured: We ask the member, at the point of registering and protecting your deposit, to provide an alternative address for you. While this information is not always available and the rental address may be entered, you as the tenant can update this information at any point by emailing or calling us.
Custodial: We ask the member, at the point of registering and protecting your deposit, to provide us with an email address, contact number and an alternative address. The is so we can provide you with information on your online portal access as well as notifications relating to any changes to your protection, such as a deposit release request.
An alternative address can be, but not limited to:
- friends
- family
- workplace
- somewhere we can write to you at during or after the tenancy has ended